Improve the customer experience while reducing costs.

Insurance Service Design

Context

The client was looking to improve the claim experience for customers while reducing costs.

Solution

We worked with technology and business teams to design experiences to improve the customer experience while reducing costs.

Results

NPS improved by ~20 points during the engagement.

SERVICES →

Let's build something together

If you have a digital project in mind, we would be happy to have a chat about how we can make that happen.

Ben van Rooy

Founder and Design Director
NZ +64 9 889 3377

Daan Nooteboom

Account Director Australia
AU +61 2 8005 7770