Business Case Development

Why choose us

We apply Human Centered Design principles to our process in which we encourage you, your business and your customers to be actively involved in the experience.

Agility

We work in a highly responsive way, adjusting to insights as they are uncovered, to deliver value to your customers and your business.

We understand that things can change for you and your business and we can adjust our work and approach accordingly.

Collaboration

We understand good design doesn't come in a flash of inspiration rather it's a collaborative process of discovery that takes patience, experience, and communication. ‍

Collaboration with you, your business and it's customers help us design solutions that are attractive, simple to use, and drive results for your business.

Execution

We are not just about great design, we have process in place to ensure we deliver to meet your business goals.

Throughout our engagements we record actions and keep you updated on our progress during regular catch ups.

design for business

When you have two shops next to each other, each selling the same products at the same price, design is what makes you walk into one and not the other.

How We Work

The customer experience automation process

Listen

We want to get to know you and your business to get an understanding of the challenges you are facing and the goals you want to achieve.

Plan time and budget

We create a high level plan to your time and budget expectations. We understand that things change so we work in an agile way to help you achieve your goals.

Uncover insights

We use research, problem solving techniques and a combination of qualitative and quantitative data to understand how we might achieve your goals.

Prototype and test solutions

Sharing prototypes allows us to test assumptions and make refinements and improvements while getting feedback from customers, staff, and stakeholders.

Release frequently

As we prove solutions we look to release them every couple of weeks to incrementally improve the experience for you, your business and customers

Reflect and improve

We believe innovation never stops and continuous improvement is essential to attracting and retaining valuable customers while optimising your operations.

Client reviews

Developer

“We approached Human Digital with a design thinking challenge. They quickly grasped the challenge and offered a great visual proposal that captured our outcomes and thoughts.”

Program Director

“Human Digital’s work was met with praise and appreciation. The team is efficient, knowledgeable, and patient. Customers can expect a focused team that helps every step of the way.”

General Manager

“The website has received overwhelmingly positive feedback from Australasian dealers and foodservice consultants.”

Motor Assessor

“Excellent pre-arranged topics and brief. Excellent range of people from across the business. Good constructive ideas and discussions around these.”

Product Manager

“I like the way you think outside the box and challenge the norm... you embody a team player... you’ve always centered on the best outcome for the team.”

Executive Manager

“I appreciate that the project is a challenging one and you have put in many hours, working collaboratively and creatively to find solutions to help us get to this point."

Digital Manager

“I admire your ability to gather information, reach out to stakeholders and multi-task! I have definitely learnt a few things from you and am looking forward to our future collaboration!"

See more CLIENT reviews