Insurance Service Design

Insurance Service Design
Engagement, Improve Experience, Automation
June 2020

The client was looking to improve the claim experience for customers while reducing costs.


We worked with technology and business teams to design experiences to improve the customer experience while reducing costs.


NPS improved by ~20 points during the engagement.


Automation, Service Automation

Let's build something together

If you have a digital project in mind, we would be happy to have a chat about how we can make that happen.

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Ben van Rooy
Founder and Design Director
NZ +64 9 889 3377
Daan Nooteboom
Account Director Australia
AU +61 2 8005 7770