human digital

Save time and increase profit with experience design & automation

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Recent insights

Insights from the team.

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Web Design

Meet Thays, our UX/Web Designer at Human Digital

Meet Thays, our UX/Web Design at Human Digital. With a background in UX/UI Design and also Graphic, she believes the value of design as a strategic and vital component for business growth can transform business.
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Ngā Mihi 
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Easter greetings from our family to yours. Wishing you a happy and safe long weekend.
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Typeform improves security with Okta

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Customer Experience Automation

Digital solution partners

Human Digital

Customer experience automation specialists

What is Customer Experience Automation? It is using digital solutions to execute repetitive processes to save time and increase profit.

Who is Human Digital? We are a team of designers creating and implementing business automation solutions that customers love and that work for your business. Based in New Zealand and Australia we work with leading local and global brands.

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uman centered design is our core belief. We work with organisations to develop innovative experiences by keeping you and your customer's needs at the centre of the design process.

Our core services:

Every part of our design process is constantly streamlined with humans in mind, because we exist only to deliver the best possible experience for our clients and their customers, staff and stakeholders.

We don’t just want to serve our clients, we want to be a part of shaping the future of the health of the economy.

It’s what is different about us that makes us human.

What we do

Customer experience automation solutions



Struggling to find customers for your business? Marketing automation identifies your target customers, offers them engaging content, and brings them into your sales process.

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Sales Automation

Sales Automation

If you are not consistently responsive and proactive you will lose customers. Sales automation streamlines repetitive customer management tasks so you can focus on your most valuable customers and exceed your sales targets.

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Service Automation

Service Automation

As your business grows, different stages of your customer journey will become strained. We identify and automate the processes necessary to enable your business to scale.

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Why choose us

We apply Human Centered Design principles to our process in which we encourage you, your business and your customers to be actively involved in the experience.


We work in a highly responsive way, adjusting to insights as they are uncovered, to deliver value to your customers and your business.

We understand that things can change for you and your business and we can adjust our work and approach accordingly.


We understand good design doesn't come in a flash of inspiration rather it's a collaborative process of discovery that takes patience, experience, and communication. ‍

Collaboration with you, your business and it's customers help us design solutions that are attractive, simple to use, and drive results for your business.


We are not just about great design, we have process in place to ensure we deliver to meet your business goals.

Throughout our engagements we record actions and keep you updated on our progress during regular catch ups.

How We Work

The customer experience automation process



We want to get to know you and your business to get an understanding of the challenges you are facing and the goals you want to achieve.

Plan time and budget

We create a high level plan to your time and budget expectations. We understand that things change so we work in an agile way to help you achieve your goals.

Uncover insights

We use research, problem solving techniques and a combination of qualitative and quantitative data to understand how we might achieve your goals.

Prototype and test solutions

Sharing prototypes allows us to test assumptions and make refinements and improvements while getting feedback from customers, staff, and stakeholders.

Release frequently

As we prove solutions we look to release them every couple of weeks to incrementally improve the experience for you, your business and customers

Reflect and improve

We believe innovation never stops and continuous improvement is essential to attracting and retaining valuable customers while optimising your operations.

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Client reviews

“We approached Human Digital with a design thinking challenge. They quickly grasped the challenge and offered a great visual proposal that captured our outcomes and thoughts.”
Program Director
“Human Digital’s work was met with praise and appreciation. The team is efficient, knowledgeable, and patient. Customers can expect a focused team that helps every step of the way.”
General Manager
“The website has received overwhelmingly positive feedback from Australasian dealers and foodservice consultants.”
Motor Assessor
“Excellent pre-arranged topics and brief. Excellent range of people from across the business. Good constructive ideas and discussions around these.”
Product Manager
“I like the way you think outside the box and challenge the norm...  you embody a team player... you’ve always centered on the best outcome for the team.”
Executive Manager
“I appreciate that the project is a challenging one and you have put in many hours, working collaboratively and creatively to find solutions to help us get to this point."
Digital Manager
“I admire your ability to gather information, reach out to stakeholders and multi-task! I have definitely learnt a few things from you and am looking forward to our future collaboration!"
Get in touch

Contact us

Let's talk

Give us a call or drop us a line.  We'll set up a time to chat online or in-person so we can learn more about you and your business needs.
Australia +61 2 8005 7770
New Zealand +64 9 889 3377

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