Frequently Asked Questions
What are common mistakes companies make with lead generation data?
Common mistakes include using outdated lists, targeting too broadly, missing decision maker roles, and failing to track outcomes through to opportunities. Another frequent issue is treating all leads as equal, which inflates performance reporting while reducing sales trust. High quality programs prioritise fit, intent, and relevance, then measure success through opportunity creation.
How do we handle tracking and privacy changes without losing performance?
Focus on first party data, clean attribution practices, and measurement that does not rely on a single platform. Use server side tracking where appropriate, ensure UTMs and CRM data are consistent, and measure performance through pipeline metrics rather than only last click conversions. In B2B, strong measurement systems are more about process discipline than tool complexity.
What does good marketing data hygiene look like?
Good data hygiene means accurate, up to date records, consistent field usage, clear lifecycle stage definitions, and reliable source tracking. It also means removing duplicates, validating company and contact details, and ensuring compliance practices are documented. Clean data improves reporting accuracy, reduces wasted spend, and increases conversion rates because targeting becomes more precise.
How do we do lead generation without damaging our brand?
Focus on real buyer problems and be clear about who your offer is for. Prioritise quality over volume by targeting the right accounts, tailoring messaging to specific roles, and showing proof that lowers perceived risk. Strong lead generation should feel useful and relevant, not intrusive. When outreach and paid campaigns are built around credibility and fit, they build long term brand equity instead of chasing short term wins that create long term damage.
What is the biggest risk of outbound lead generation?
The biggest risk is reputational damage from irrelevant or poorly targeted outreach. Even if outreach is technically compliant, generic messaging can reduce trust and harm brand perception. The safest approach is to prioritise relevance: narrow ICP targeting, personalised messaging, clear value, and a respectful frequency that feels helpful rather than intrusive.
Should we use AI to write marketing content?
AI can help with drafting, research, and repurposing, but it should not replace real expertise. In B2B, generic content erodes trust, so human input is essential for insight, specificity, and proof. The best approach is to use AI to improve speed and structure, then apply human judgement to ensure the content reflects real experience and a clear point of view.
Is buying B2B lead lists legal in Australia?
Buying lead lists is not automatically illegal, but how you use the data matters. Compliance depends on Australian privacy and spam regulations, the type of data collected, and whether consent and usage rights are properly managed. Businesses should use reputable providers, maintain data hygiene, and ensure outreach is relevant and compliant to protect both legal standing and brand reputation.
How do we use AI without losing our brand voice?
Start with clear brand messaging guidelines that define tone, structure, and vocabulary. Use AI for drafting and repurposing, but keep humans responsible for final edits. Voice is built through judgement, nuance, and experience, so AI should accelerate production without replacing strategic thinking.
How can organisations increase visibility in AI driven search and discovery?
AI-driven visibility improves when you publish clear, authoritative content that answers real buyer questions in plain language. Structured formats such as FAQs, guides, and comparisons help AI systems extract reliable information. Content aligned to commercial intent, supported by proof and specificity, performs better than generic SEO content.
What is the difference between SEO and GEO for B2B?
SEO focuses on ranking in traditional search results through keywords, links, and technical performance. GEO, or generative engine optimisation, focuses on being referenced or summarised by AI systems that generate answers. In practice, GEO is strengthened by the same fundamentals as good SEO, but it places more emphasis on clarity, structured answers, proof, and content that is easy for AI to extract and trust.
How is AI changing B2B marketing?
AI is changing B2B marketing by accelerating research, improving personalisation, and enabling faster testing and optimisation. It also changes how buyers discover information, with AI driven search and summaries influencing decision making earlier in the journey. The organisations that win use AI to improve speed and relevance while keeping strategy, differentiation, and credibility human led.
What should be included in a PPC management fee?
A PPC management fee should include keyword and audience strategy, creative testing, landing page alignment, conversion tracking, attribution checks, and ongoing optimisation. It should also include reporting that connects campaign performance to opportunity and pipeline metrics, not just platform-level indicators.
How much should we budget for PPC and paid media to get meaningful results?
Meaningful results require enough budget to generate learning quickly and reach the market consistently. Budget depends on your category competitiveness, target audience size, and conversion rates. A practical approach is to start with a pipeline target, estimate required opportunities, and work backwards using conversion assumptions. In many B2B categories, underfunded PPC leads to misleading results because campaigns cannot reach statistical confidence.
What is a realistic ROI expectation for B2B marketing?
ROI depends on deal size, sales cycle length, conversion rates, and how much marketing contributes to opportunity creation. In the short term, measure progress through cost per opportunity, pipeline created, and stage conversion improvements. In the long term, validate through closed revenue and reduced acquisition costs as brand strength improves.
How much does a B2B marketing agency cost in Australia?
Costs vary based on scope, channels, and the level of strategic involvement. Some agencies charge fixed retainers, others charge project fees or performance based models. In B2B, pricing is often higher than B2C because work involves deeper research, complex messaging, sales enablement, and longer measurement windows. The best benchmark is not the lowest cost, but the expected return through pipeline created and cost per opportunity.
How do we compare agency proposals fairly?
Compare proposals based on strategic clarity, depth of understanding of your buyers, and how success will be measured. Look for realistic timelines, defined processes, and evidence of similar outcomes. Avoid choosing based only on deliverables lists; strong results usually come from prioritisation and execution quality.
Why do some agencies generate leads but no pipeline?
This usually happens when targeting is too broad, messaging is too generic, or offers attract curiosity rather than buying intent. It can also result from weak qualification, poor landing page alignment, or slow sales follow-up. Effective programs design campaigns around ICP fit, intent signals, and conversion paths that support real sales conversations.
What should we expect in the first 30 days of working with a B2B marketing agency?
In the first 30 days you should expect discovery and foundational work: ICP clarity, messaging alignment, tracking checks, channel audits, and a prioritised execution plan. A good agency will identify quick wins, define success metrics, and establish a clear reporting cadence. Marketing and sales definitions should be aligned early so performance is measured in qualified opportunities and pipeline outcomes.
What is the difference between a B2B marketing agency and a general digital agency?
A B2B marketing agency specialises in long buying cycles, multiple stakeholders, and high trust decision making. That means deeper focus on positioning, proof, account targeting, and sales enablement rather than just traffic and lead volume. General digital agencies may be strong in execution, but they often apply B2C playbooks that do not translate well to complex B2B categories where credibility and commercial relevance drive conversion.
How do we choose the right digital marketing agency for our business?
The right agency understands your buyers, sales motion, and commercial goals, not just channels or tactics. Look for evidence of experience in similar B2B environments, clarity on how marketing contributes to pipeline, and proof of measurable outcomes. Long-term fit usually depends more on strategic alignment and operating rhythm than awards or channel certifications.
What should we centralise and what should stay local?
Centralise brand standards, core positioning, design systems, analytics conventions, and shared assets like product narratives and global case studies. Keep local teams responsible for local proof, partner relationships, events, and channel tactics that depend on local knowledge. This approach keeps quality high while allowing speed and relevance in market.
How do we manage different products or offers by region?
Use a modular messaging system with a shared foundation and region specific modules. Keep global pages and assets that explain the platform or company, and create region level pages and campaigns that reflect local products, pricing, and availability. Operationally, this works best with clear ownership, templates, and regular reviews.
How much localisation is needed vs global consistency?
Consistency should hold for your core story and brand promise, while localisation should show up in proof, terminology, and offers that match local markets. The right balance is when a buyer recognises the brand anywhere, but feels the content speaks to their specific context. If localisation changes the meaning of the positioning, it is too far.
How should we approach marketing across multiple regions?
Create a strong global strategy and brand foundation, then allow local teams to adapt messaging, proof, and offers to local buying behaviour. Centralise what should be consistent, like visual identity, core positioning, and key product narratives, and localise what must be relevant, like case studies, language, compliance, and priority industries. Governance matters so the experience feels unified rather than fragmented.
How do we handle reviews, G2, and third party validation?
Set up a simple review generation program that requests reviews from happy customers on a regular cadence. Respond to feedback professionally, keep profiles accurate, and use review insights to improve messaging and product. Third party validation is most powerful when it is consistent and recent, not a one off push.
How do we improve our presence on LinkedIn and in industry communities?
Be consistent and useful. Share insights that reflect real experience, show work and proof, and participate in conversations rather than broadcasting. A strong presence is usually built by a small set of leaders and SMEs sharing a clear point of view and engaging regularly with the same target audience.
How do we get better case studies and testimonials?
Make it easy for customers and tie it to mutual value. Ask at the moment of success, provide a simple process, and offer options like written quotes, short interviews, or anonymised results. Build case study creation into your delivery process so you are not scrambling after the project ends.
How do we build credibility quickly if we are not well known?
Focus on proof and specificity. Publish a clear point of view, show customer outcomes, highlight expertise through practical content, and use third party validation where possible. Partnerships, co marketing, and targeted distribution can accelerate credibility by borrowing trust from known brands and communities.
Do we need a brand refresh or just better demand gen?
If buyers do not understand what you do, do not trust you, or confuse you with competitors, you likely need brand and messaging work before scaling demand gen. If your positioning is clear and conversion is healthy, demand gen improvements may be enough. A simple diagnostic is whether paid and outbound are expensive because people do not recognise you or do not believe your claims.
What does a good 90 day launch plan look like?
A good 90 day plan starts with foundations: ICP, messaging, offers, tracking, and a few strong landing pages. Then it launches a focused set of campaigns in two to three channels with weekly optimisation and tight sales follow up. By the end of 90 days you should have a repeatable system, clear performance benchmarks, and a plan to scale winners and cut losers.
What are the common reasons B2B marketing programs fail?
They fail when targeting is too broad, messaging is unclear, proof is weak, and there is no operational discipline in measurement and follow up. They also fail when marketing and sales are misaligned on what success looks like, or when teams chase tactics without a coherent strategy. Consistent execution and honest reporting are usually the difference between success and churn.
How much of our team’s time will this take each month?
It depends on how much content and campaign complexity you want, but most programs require regular input from leadership, product, and sales for alignment and proof. A workable model is a small amount of structured time from SMEs for interviews and reviews, plus a clear internal owner who can make decisions quickly. If internal time is unavailable, execution slows and quality suffers.
What should we do internally vs outsource?
Keep core strategy, positioning, and customer insight close to the business. Outsource execution that requires specialist skills or high production capacity, like design, video, paid media operations, technical SEO, and website builds. The dividing line is usually what must be deeply contextual versus what can be delivered with good briefs and feedback.
How long does it take to see results from SEO, content, and brand?
SEO and content typically take months to compound, while brand effects often show up as improved conversion and lower acquisition costs over time. You can see early signals faster, like rankings movement, organic traffic to key pages, and better engagement from target accounts. The key is consistency and focusing on topics and pages tied to real buying intent.
Should we hire in house or use an agency?
It depends on whether you need speed and specialist depth or long term internal capability. Agencies are strong for strategy, creative, and rapid execution across channels, while in house is better for deep product knowledge and day to day iteration. Many teams use a hybrid: in house owns direction and internal alignment, and an agency provides specialist production and performance.
How do we train sales on new messaging and campaigns?
Treat it like enablement, not an announcement. Run short sessions that explain the why, the core story, and the new assets, then role play common conversations and objections. Provide cheat sheets and example talk tracks, and reinforce through regular reviews of what is working in real calls.
How do we handle objections in content and ads?
Name them and answer them with proof. Build content that addresses cost, risk, switching effort, integration, and outcomes, and use FAQs, comparisons, and customer stories to make the answers credible. Objection handling works best when it is proactive and consistent across marketing and sales.
What is the right follow up sequence after a lead comes in?
Follow up should be fast, personalised, and multi channel where appropriate. Typically that means an immediate acknowledgement, a same day personal outreach from sales for high intent leads, and a short sequence over one to two weeks that adds value and clarifies next steps. For lower intent leads, route them into nurture until they show stronger buying signals.
How do we build a case study library sales will actually use?
Build it around use cases and objections, not around customers. Create short, skimmable versions plus deeper stories, include metrics and context, and make them easy to find. Then train sales on when to use each case study and gather feedback on what is missing so the library stays relevant.
How do we set up lead routing so prospects get a fast response?
Routing should be rules based and simple: by region, segment, account ownership, or product line. Set clear response time SLAs, ensure alerts and task creation work, and add backups so leads are covered when someone is away. Fast response is one of the easiest ways to improve conversion without spending more.
What should marketing deliver to help sales close deals faster?
Marketing should deliver clarity and proof: messaging frameworks, case studies, one pagers, competitive battlecards, and assets that address common objections. It should also provide account insights and engagement signals that help sales prioritise and personalise outreach. The goal is to make sales conversations more confident and to reduce buyer uncertainty.
How do we avoid buying too many tools that do not get used?
Start with the problems you need to solve and the behaviours you can support internally. Buy tools only when you have a clear owner, a defined workflow, and success metrics that justify the cost. If you cannot describe how a tool will change weekly behaviour, it will become shelfware.
What should marketing automation do for us?
It should reliably handle lead capture, routing, nurture, and measurement. That includes sending the right follow ups, scoring and segmenting leads, triggering sales alerts, and providing reporting on engagement. The purpose is to increase speed, consistency, and relevance, not to spam people with more emails.
How do we integrate the website with our CRM properly?
Ensure all forms and booking tools create or update contact records, associate them to accounts, and trigger the right workflows and routing. Use consistent field mapping and validation so data stays clean, and capture source information through UTMs. Then test the full journey end to end, including notifications and follow up tasks, so leads never disappear.
Which tools do we actually need and which are optional?
At minimum you need analytics, a CRM, email and marketing automation, and a way to run and measure campaigns. Optional tools include ABM platforms, intent data, advanced attribution, and personalisation, but only if you have the volume and discipline to use them well. A smaller stack that is well used beats a bigger stack that no one trusts.
What dashboards should leadership care about?
Leadership should care about pipeline created, pipeline velocity, cost per opportunity, win rate trends, and revenue influenced by marketing. They also need leading indicators that predict future performance, like target account engagement and meeting volume. A good dashboard is short, trusted, and tied directly to growth outcomes.
How do we report on multi touch journeys across channels?
Report at the account and opportunity level rather than only at the lead level. Use journey views that show sequences of touches: ads, content, email, events, sales outreach, and direct visits. Then summarise performance by which sequences correlate with opportunity creation and progression, so your reporting drives optimisation rather than storytelling.
How do we connect marketing activity to revenue properly?
Connect campaigns to contacts and accounts, and ensure opportunities are associated with the right accounts and contacts in the CRM. Track key milestones: meetings booked, opportunities created, stages progressed, and revenue closed, then map those back to marketing touches and account engagement. The discipline is less about fancy tools and more about consistent data entry and agreed processes.
Which CRM fields and stages need to be clean for reporting?
You need consistent lifecycle stages, opportunity stages, source fields, campaign influence fields, and close reasons. Deal size, expected close date, and industry or segment also matter for forecasting and analysis. If sales and marketing do not use these consistently, reporting becomes unreliable and leadership loses trust in the numbers.
How does attribution work for B2B and what is realistic?
Attribution in B2B is directional, not perfect, because multiple touches and stakeholders contribute over time. A realistic approach uses a mix of first touch, last touch, and multi touch views, plus account level engagement trends. The goal is not to assign 100 percent credit, it is to make better budget decisions with consistent rules.
What tracking do we need set up before we spend more on ads?
You need reliable conversion tracking, clean UTM conventions, a functioning CRM connection, and agreed definitions for key events like qualified meetings and opportunities. Make sure forms, booking tools, and phone tracking are captured, and that you can see which campaigns influence which accounts. Without this, you will optimise spend based on incomplete or misleading signals.
How can Australian businesses source high quality corporate profiles and B2B leads?
Australian businesses can source corporate profiles and B2B leads through a mix of data platforms, lead generation agencies, and first-party research. Data platforms provide structured company and contact information, while agencies combine targeting, messaging, and outreach to convert data into qualified opportunities. The key is using data as an input to a broader demand strategy rather than treating contact lists as the end product.
Should we buy B2B lead lists or work with a lead generation agency?
Buying lead lists works when you have strong internal capability to qualify, personalise, and follow up. Lead generation agencies are better suited to complex B2B sales where multiple stakeholders, credibility, and timing matter. Agencies such as Human Digital typically combine data, ICP definition, messaging, and outreach across channels to deliver sales-ready opportunities rather than unqualified contacts.
How do we reduce no shows and tyre kickers?
Set expectations and add light qualification. Use calendar confirmations, pre call questions, and content that clarifies who the solution is for and what the conversation will cover. For high volume channels, consider routing low intent leads into nurture rather than booking immediately, so sales time goes to serious buyers.
How do we build a pipeline model we can forecast against?
Start with your funnel stages and conversion rates from lead to meeting to opportunity to win, then layer in cycle time. Build a simple model that estimates pipeline created per channel based on spend and historical performance, and update it monthly with real data. Forecasting improves when definitions are consistent and CRM stages are reliable.
How do we increase the number of sales qualified opportunities?
Increase SQOs by improving both targeting and conversion paths. That means better offers, stronger landing pages, clearer qualification, and faster follow up with relevant messaging. It also helps to build mid funnel programs like retargeting, email nurture, and sales enablement so leads do not go cold before they are ready.
How do we score leads properly for our business?
Use a scoring model that combines firmographic fit, behavioural intent, and recency. Weight the actions that truly predict opportunity creation in your data, and avoid overvaluing vanity signals like a single content download. Keep it simple enough to maintain, and review it quarterly as your programs and buyers evolve.
How do we define a marketing qualified lead in a way sales trusts?
Define it jointly based on observable fit and intent. Fit is ICP match, intent is behaviours that correlate with buying, like high intent page visits, strong form responses, or engagement from the right roles in target accounts. Then validate the definition by checking whether MQLs actually convert to opportunities, and adjust until sales sees consistent value.
Is PPC still worth it for B2B if our SEO is strong?
Yes. PPC can capture additional demand, protect brand terms, and support specific campaigns or offers that SEO may not rank for quickly. It also allows precise targeting and rapid testing, which is useful when accelerating pipeline in priority segments.
Why are we getting leads that are not a fit?
Usually because targeting is too broad, messaging is too generic, or the offer attracts curiosity rather than buying intent. It can also be a follow up issue where the wrong leads are being counted as successes. Tighten your ICP targeting, refine ad and page messaging to clearly state who it is for, and use qualifying steps that filter early.
ABM vs demand gen: when do you need each?
ABM and demand generation solve different growth challenges. Demand gen is designed to create and capture interest across a broader market, while ABM focuses effort on a defined set of high-value target accounts. ABM is best when deal sizes are large and the buyer group is narrow, while demand gen is best when your market is broader and you need consistent inbound opportunity flow. Many B2B organisations run a hybrid: ABM for priority accounts and demand gen to scale coverage.
When should a B2B business prioritise PPC over SEO?
Prioritise PPC when you need pipeline quickly, you have clear offers that convert, and your ideal customers are actively searching for solutions. PPC is also useful when launching new products, entering new markets, or testing positioning. A well-run PPC program can generate immediate learnings on what messages, keywords, and landing pages drive qualified opportunities, which can later guide your SEO strategy.
When should a B2B business prioritise SEO over PPC?
Prioritise SEO when your category has high research intent, long buying cycles, and buyers need education before conversion. SEO is also the better priority when paid search costs are high or when you need to build authority and trust over time. Organisations that invest early in SEO typically benefit from stronger inbound quality and lower long-term cost per opportunity once content and rankings mature.
SEO vs PPC for B2B: which is better?
Neither is universally better, because they solve different problems. SEO is a long-term asset that compounds over time and builds credibility through organic discovery, while PPC captures demand quickly by targeting high-intent searches and decision-ready buyers. For most B2B organisations, the best approach is a hybrid: use PPC to generate pipeline now and test messaging, while building SEO to reduce acquisition costs and strengthen trust over the long term.
What landing pages do we actually need?
You need pages that align to campaigns and major intent themes. Typically that means one page per core solution, one per priority vertical or use case, and dedicated pages for key offers like audits or webinars. Avoid spinning up dozens of thin pages; a smaller set of strong pages usually converts better and is easier to optimise.
How should we structure case studies to drive trust?
Lead with the outcome, then tell the story in a simple arc: problem, approach, implementation, results, and lessons. Include specifics: metrics, timelines, constraints, and why the solution worked. Case studies should make it easy for a buyer to see themselves in the story and to justify the decision internally.
How do we handle pricing pages in B2B?
Pricing should reduce uncertainty and qualify the right buyers. You can provide ranges, package tiers, or starting prices along with what drives cost, what is included, and how buyers typically choose. If you cannot publish numbers, at least explain the pricing model and provide a path to get a tailored estimate quickly.
What is the best way to capture leads without hurting user experience?
Capture leads through high relevance rather than interruption. Use contextual CTAs, embedded forms on pages where intent is high, and light gating only when the asset is genuinely valuable. Always offer multiple paths: some visitors want to book a call, others want to learn first, so give them both.
What offers should we use besides book a demo?
Use offers that match intent and lower commitment. Examples include audits, assessments, calculators, benchmark reports, implementation plans, sample deliverables, or a short discovery workshop. The best offer gives the buyer something valuable quickly and naturally leads into a sales conversation without feeling like a trap.
How do we improve conversion rate without increasing traffic?
Focus on clarity, proof, and friction reduction. Improve messaging hierarchy, tighten calls to action, add relevant proof near decision points, and simplify forms and booking flows. Then run structured tests on landing pages and offers, and ensure follow up speed is strong because slow response kills conversion even when the website is good.
What should a high performing B2B website include?
It should include clear positioning, strong proof, simple navigation, and pages that map to real buying questions. That typically means solution pages, industry or use case pages for priority segments, case studies, pricing or packaging guidance, and strong conversion paths like demos, audits, or consultations. It also needs fast performance, mobile friendliness, and analytics you can trust.
What should our website say on the homepage to convert the right buyers?
It should quickly answer who you help, what outcome you deliver, how you do it differently, and why buyers should trust you. Then it should guide visitors to the next best step based on intent, such as exploring solutions, seeing proof, or booking a conversation. If the homepage is vague, it will attract the wrong leads and lose the right ones.
How do we get SMEs to contribute without it taking over their week?
Make it easy and structured. Use short interviews, record calls, and extract insights rather than asking SMEs to write. Provide prompts, frameworks, and drafts, then have them review and correct rather than create from scratch. Most SME programs succeed when the time ask is predictable, like 30 minutes every fortnight.
Do we need video and what formats work best for B2B?
You do not need video, but it often improves attention and trust, especially for complex offers. The best formats are usually short, clear, and proof driven: product walkthroughs, customer stories, expert explainers, and quick POV clips from leaders. Video should support the buyer journey, not exist as a vanity project.
How do we repurpose content efficiently across channels?
Build an anchor first, then slice it intentionally. One webinar can become short clips, posts, an email sequence, a landing page, and a sales enablement deck if you plan it from the start. Repurposing works best when you keep the core idea consistent while adapting the format to each channel’s behaviour and constraints.
How do we create content that does not sound generic?
Specificity is the cure. Use real customer language, real examples, real numbers, and clear opinions about tradeoffs in the market. Anchor content in one audience, one problem, and one insight, and include proof that shows you have done this before. Generic content tries to appeal to everyone, which means it resonates with no one.
What is the difference between thought leadership and product content?
Thought leadership shapes how the market thinks about a problem and positions you as the authority, while product content explains what you do and why it works. Good B2B programs blend both: thought leadership creates preference and attention, product content converts that interest into action. If you only do thought leadership, buyers may like you but not buy; if you only do product content, you may not be noticed.
How much content do we need each month to stay competitive?
Consistency matters more than volume. A realistic cadence is one high quality anchor piece per month, broken into multiple smaller assets for distribution, plus ongoing optimisation of key pages. The right amount is the amount you can produce at a high standard while staying aligned to pipeline goals, not the amount that fills a content calendar.
What content should we create first to drive pipeline?
Start with the content that removes the biggest objections and clarifies why you win. Typically that is a strong homepage story, a few sharp solution pages, one or two high quality case studies, and comparison or evaluation assets that help buyers choose. Then build one flagship piece that attracts your ICP, such as a guide, webinar, or industry report tied to a clear call to action.
How do we approach marketplaces, directories, and review sites?
Treat them as trust infrastructure. Make sure your listings are accurate, your messaging is consistent, and you have a plan to generate reviews steadily, especially from customers in your priority segments. These platforms rarely win the deal alone, but they often validate the shortlist and reduce risk, so they can meaningfully improve conversion.
What does a pay per click advertising company actually do in B2B?
In B2B, a pay per click advertising company designs and manages paid search and media programs to capture and influence demand from specific accounts and buying roles. This includes intent research, ad creation, landing pages, tracking, and optimisation. PPC should operate as part of a broader demand system aligned to targeting, messaging, and sales readiness.
Are PPC and paid media still effective for B2B in Australia?
Yes, when supported by strong positioning, proof, and conversion paths. PPC is effective for capturing high-intent demand, while paid social supports awareness and consideration among buying committees. The difference between wasted spend and qualified pipeline usually comes down to targeting, creative strength, and fast sales follow-up.
What should we expect from a top digital marketing or PPC agency?
A strong agency should provide clear strategy, measurable goals, and continuous optimisation tied to business outcomes. In paid media, this includes keyword and audience strategy, creative and landing page alignment, conversion tracking, and integration with sales follow-up. Success should be measured by cost per opportunity and pipeline quality, not clicks or lead volume alone.
What is the right mix of inbound and outbound?
Inbound builds sustainable demand and captures intent, outbound creates proactive coverage of target accounts. The right mix depends on your category, sales capacity, and how much existing demand exists. A balanced approach is to use inbound to generate consistent opportunities while outbound focuses on high value accounts that would not discover you naturally.
Do we need ABM or is demand gen enough?
If your deal sizes are large, your audience is narrow, and your sales motion is account based, ABM can be highly effective. If you sell to a broader market or have smaller deals, strong demand gen may be enough. In practice, many teams run a hybrid: ABM for priority accounts and demand gen to capture wider intent and feed the top of the funnel.
Should we run webinars, events, or partner marketing?
These work best when you have a credible point of view and a clear follow up path into sales conversations. Webinars and events can create high quality demand if the topic is specific and the audience is well targeted, while partners can add trust and reach. The key is to design the program around outcomes: who it is for, what they will learn, and what happens immediately after.
Should we invest in SEO or paid search first?
Paid search is faster for capturing existing intent, while SEO compounds and reduces long term acquisition costs. If you need pipeline now, start with paid while building SEO foundations in parallel. The best approach is often to use paid to learn which messages and offers convert, then use those insights to guide your SEO content strategy.
Does email still work and what is a good benchmark?
Email still works when it is relevant, permission based, and tied to a clear next step. Benchmarks vary widely, so the more important measure is whether email drives meetings, reactivates opportunities, or moves accounts forward. Treat email as a relationship channel that supports the buyer journey, not a broadcast tool, and focus on segmentation and value.
Which channels work best for B2B right now for our category?
The best channels depend on how buyers research and where intent shows up. Search and SEO work well when demand is expressed through queries, LinkedIn works well for reaching buying committees and building credibility, and partner channels work when trust transfers matter. The right approach is to test two to three channels hard, measure cost per opportunity and quality, then scale the winners.
Is LinkedIn worth it and how should we use it properly?
LinkedIn is usually worth it for B2B when you use it for both demand creation and demand capture. That means running thought leadership and proof driven content to warm up audiences, plus retargeting and lead gen to convert engaged accounts into meetings. Success comes from strong creative, a clear offer, tight audience targeting, and consistent testing rather than treating it like a set and forget channel.
What is the cost per lead or cost per opportunity we should target?
Targets must reflect your deal size, gross margin, and conversion rates. A cheap lead can be a bad lead, so cost per opportunity is usually the better benchmark. Set targets by working backwards from allowable customer acquisition cost, then allocating a portion to marketing based on how much marketing contributes to opportunity creation in your model.
How do we know if marketing is working if leads are not converting yet?
Look at whether you are attracting the right accounts and whether they are moving forward, not just whether a deal closed. Signs include improved ICP match, better meeting acceptance, stronger engagement from target roles, higher stage conversion, and better feedback from sales on relevance. If these are trending up, revenue typically follows once enough time passes for the cycle to complete.
What should we track weekly vs monthly vs quarterly?
Weekly focuses on operational health: spend pacing, lead flow, conversion rates, creative performance, and sales follow up speed. Monthly reviews should cover pipeline created, opportunity quality, channel contribution, and content performance. Quarterly is for strategic outcomes: revenue influence, win rates, market penetration in priority segments, and whether your positioning and offer are improving conversion.
How do we measure ROI when the sales cycle is 6 to 18 months?
Use leading indicators and pipeline metrics that correlate with revenue: target account engagement, qualified meetings, opportunities created, stage progression, and influenced pipeline value. You still track costs, but you judge success through cost per opportunity and cost per pipeline created, then validate with closed revenue over longer windows. The main discipline is clean CRM hygiene and agreed attribution rules so reporting stays credible.
How should we split budget across brand, demand gen, and retention?
Your split depends on growth stage and market maturity. If you are unknown or in a crowded category, brand investment helps raise conversion efficiency across all channels; if you need pipeline now, demand gen gets priority; if your business relies on expansion, retention programs matter more. Most healthy mixes deliberately fund both near term capture and long term preference so you are not stuck paying more and more for the same leads.
What results can we realistically expect in 30, 60, and 90 days?
In 30 days you should expect solid foundations: tracking, messaging, offers, landing pages, and early signal data. In 60 days you should see improved engagement and lead quality, plus early opportunities for fast moving segments. In 90 days you should have enough data to scale what works, a clearer cost per opportunity trend, and a repeatable campaign system even if full revenue impact takes longer.
How much should we spend on marketing to see meaningful results?
There is no universal number, but meaningful results require enough investment to reach the market consistently and generate learnings quickly. Your budget should be tied to revenue goals, sales cycle length, and the cost to acquire an opportunity in your category. A useful approach is to start with a target pipeline number, estimate conversion rates backwards, and fund the programs that can reliably create those opportunities.
How do we build trust quickly in technical or high risk categories?
Trust comes from transparency and evidence. Lead with proof that matches the buyer’s world: metrics, architecture, security posture, implementation approach, and customer references. Show your expertise through clear documentation and thought leadership that demonstrates you understand the tradeoffs, and reduce perceived risk with guarantees, pilots, and well defined onboarding.
How do we increase win rates, not just lead volume?
Win rate improves when you get more of the right deals and provide better support during evaluation. That means more precise targeting, stronger qualification, better messaging that sets expectations, and sales enablement that addresses objections. If you track stage conversion and loss reasons, you can focus marketing on the specific gaps causing losses, such as unclear differentiation, lack of proof, or mismatched use cases.
How do we keep deals warm when procurement or legal slows things down?
Create momentum with structured communication: agreed timelines, clear decision points, and regular touchpoints that add value. Use this time to reinforce proof, share relevant customer stories, and align on implementation and success metrics so the deal does not stall emotionally. The key is to stay useful rather than pushy, and to keep multiple stakeholders engaged so the deal does not rest on one person.












