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Payments was the most cited issue raised by providers and business The provider experience was manual with invoices being emailed, posted, and faxed to icare. Payment was slow and the experience was inconsistent.
Process
Conducted and managed workshops focused on research, analysis, and design. Developed and prioritized user stories, created prototypes, planned client engagements, and mapped out user experience flows.
What We Deliver
Revolutionized client operations by defining a robust business model, fine-tuning business requirements in stakeholder workshops, and building a compelling business case.
Strategy, customer journey mapping & campaign planning End-to-end build of the Selector Tool Creative assets, including landing pages, infographics, and email nurture flows Paid B2B media planning & campaign Global coordination and delivery across EMEA, the US, and APAC Ongoing optimisation, reporting and collaborative account management
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The Impact
An enhanced provider payments experience.
The result was an online portal that allows service providers to digitally record treatments and request payments from service providers.
