NRMA wanted to launch a new carbon offset experience for customers. This was a new service offering that differed from the traditional insurance offer.
Customer Journey Mapping and Program Strategy. We meticulously mapped out the customer journey, identifying key touchpoints for engagement. This formed the backbone of our program strategy and prioritization, ensuring a streamlined and effective user experience.
Process
Supporting the product team we lead the design strategy bringing together customer experience, user experience and user interface design to create a microsite that allowed customers to calculate and pay to offset their driving emissions.
The Impact
After four months the program has had 101 completed transactions totallying 190 tonnes of carbon offset.
SERVICES →
